SHIPPING & RETURNS
All our products are meticulously made by hand in small batches for freshness, maximum potency, and efficacy in Singapore. Your package will be shipped from Singapore within 1-3 business days after your order confirmation. We cannot be responsible should there be any delays caused by the courier company or due to any reason beyond our control.
SHIPPING WITHIN SINGAPORE
Free shipping for Singapore orders over S$40. A flat shipping fee of S$3.50 for orders under S$40. Delivery will usually take about 2-3 business days.
INTERNATIONAL SHIPPING
International orders with product(s) total of over S$250 ship FREE. International packages with the product(s) total under S$250 ship with a S$45 flat rate. If we do not ship to your country, we will let you know.
CUSTOM CHARGES & INTERNATIONAL TAXES
International deliveries outside Singapore may be subject to applicable taxes, VAT and customs duties which are to be paid by the Customer. Please check with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence. Please note that we do not deliver to P.O. boxes.
RETURNS & REFUNDS
Returns must be made within 7 days after delivery of your shipment. No refunds or exchanges will be offered after the expiration of the 7 days period. No returns or refunds will be issued due to customs delays or holds beyond our control, nor for unclaimed packages.
We do not offer exchanges or returns for the reasons of general dissatisfaction, and/or on used products due to the complexity and diversity of people’s skin conditions and needs. Please contact us prior to ordering to discuss your skin’s needs.
To be eligible for a return, your item must be unopened, unused, and in the same condition and original packaging as when you received it. The only exception eligible for the return requirement is for damaged or defective items. Please send an email to hello@miseico.com with a detailed email accompanied by a photograph of the damaged or defective item and a receipt/proof of purchase from our website (www.miseico.com).
Customers are required to pay the shipping fee when returning any item. We recommend using a trackable shipping service or purchasing shipping insurance when you return the item(s) to us. We do not guarantee that we will receive your returned item(s).
Once your returned item(s) is received and inspected, we will send you an email to confirm receipt of the returned item(s) and notify you of the approval or rejection of the refund.
If a refund is approved, you will be refunded within 7 business days through the same payment method you used to make the transaction. However, please do allow a longer time due to transfers between payment systems.
If you have any other questions, please email hello@miseico.com.